Silver Dragon Shop will always try to bring you the most charming collection of one-of-a-kind items for you to enjoy. We will do our very best to fulfill your needs and provide you with friendly, professional and knowledgeable customer service.
PAYMENT OPTIONS:
PayPal es our preferred payment option because it is safe, easy to use, and secure, but you may also pay using any accepted credit card. (Visa, MasterCard, Discover and American Express). If you have any questions or need assistance, call (786) 307-5575.
SHIPPING:
We ship only via USPS (United States Postal Service) or FEDEX to continental U.S.
Shipping to Alaska, Hawaii, and other U.S. Territories:
Please note that our standard shipping rates apply only to the 48 contiguous United States. Shipping to Alaska, Hawaii, and U.S. territories abroad requires special handling and additional shipping fees. Please contact our Customer Service Representative at (786) 307-5575 or email us at 81silverdragon@gmail.com for a custom shipping quote before placing your order.
For In-Stock Items: We ship the items directly from our store. Please allow a reasonable time for delivery.
For Items Not In-Stock: If the item you ordered is not in-stock at the store at the time of your purchase, it will be shipped from our warehouse. Some additional time for delivery may be needed.
INSURANCE STRONGLY SUGGESTED:
We highly recommend INSURANCE for all your merchandise (particularly for all delicate or easily breakable items). When shipping U.S.P.S., we automatically insure you up to the first $100.00. After the first $100.00 dollars, additional insurance needs to be applied at your request and expense. If your item is insured, but damage occurs during shipping, please call us immediately so that we can file a damage claim with U.S.P.S.
IMPORTANT NOTE REGARDING INSURANCE CLAIMS:
Please note that for us to place an Insurance Claim with U.S.P.S., the Postal Service requires that the customer keeps the original box and packing material AS IS so they can inspect the merchandise, otherwise the insurance you purchased will be automatically void. Silver Dragon Shop IS NOT responsible for damaged merchandise or claims not being accepted by the U.S.P.S. because the customer did not return the damaged merchandise IN ITS ORIGINAL BOX AND PACKAGING as indicated. Also, if you choose NOT TO INSURE YOUR ITEM, please know that WE ARE NOT RESPONSIBLE FOR UNINSURED ITEMS THAT BREAK IN TRANSIT OR GET LOST.
CANCELLATION POLICY:
If an order that you placed needs to be canceled because the item you ordered is no longer available, you will be immediately informed by our Customer Service Representative by phone or e-mail, and a refund will be issued.
RUSH DELIVERIES:
For all Rush Orders there is an additional shipping charge. Please contact us for a shipping quote that suits your expedited needs, subject to credit card approval.
SHIPPING SURCHARGES:
Occasionally, some heavy or oversized items may require additional shipping & handling charges. If this applies to the item you ordered, you will be contacted by our Customer Service Representative to plan as needed.
SHIPPING DAYS:
We ship weekdays from Tuesday to Friday, during normal business hours, to the 48 contiguous United States only. No shipping Saturday through Monday.
FOR ORDER CHANGES OR CANCELLATIONS:
Please contact immediately our Customer Service Representative at (786) 307-5575, if you need to change or cancel your order. Please be advised that some orders are shipped shortly after placement, so it may not always be possible to cancel or change an order. Once an item is shipped, we are unable to change or cancel any order.
EXCHANGE POLICY:
All sales are final. Shipping charges are not refundable if shipment is refused after being shipped. If you wish to exchange an item, you must do so within two (2) weeks of your purchase date, and the item must be returned to us in perfect condition and in THE ORIGINAL SHIPPING PACKAGE. Not all items are exchangeable. Non-exchangeable items include: Scrubs, Bath Salts, Sprays, and Oils.
Please note that YOU are responsible for the safe return of all merchandise and for all shipping costs. Shipping charges are non-refundable, unless the return is clearly the result of our error when shipping your merchandise.
TO RETURN AN ITEM:
If you need to return an item, repack it carefully keeping it IN THE ORIGINAL SHIPPING PACKAGE. For your protection, returned packages must be insured for the value of your merchandise. Ship to: Silver Dragon Shop, 81 Merrick Way, Coral Gables, FL 33134. Once the item is received and approved, if all is in order, you will receive credit or a refund. If your item returned does not meet the above-mentioned requirements, there will be no exchange or refund.
DAMAGED DELIVERIES:
If an item is received damaged, please notify immediately our
Customer Service Representative at (786) 307-5575 within 24 hours so
a claim can be processed. Please bring or ship the damaged item in the
original box or package for inspection; otherwise, no claim, replacement or
refund can be honored.
NO INTERNATIONAL ORDERS:
At this time, Silver Dragon Shop only accepts and processes orders within the United States. We do not offer international shipping. We apologize for any inconvenience. Thank you so much for your understanding and support.
For any further questions on Ordering, Shipping, or Payments, contact us.
SILVER DRAGON SHOP